Privacy Policy

1. Information We Collect

To provide elite coaching services, we collect the following categories of information:

• Contact details: Your name, email address, phone number and location.
• Health and Fitness data: Age, weight, medical conditions, injuries, exercise history, physical readiness (via PAR-Q/health questionnaire) and race goals.
• Billing information: Payment card details and billing addresses (processed securely through our third-party payment gateways; we do not store raw card credentials).
• Technical data: IP address, device types, browser logs and cookies used to improve site performance and security.

2. How We Use Your Data

Your personal details are processed solely to support your athletic progress and maintain our coaching agreement:

• To construct and deliver custom HYROX training, nutrition and pacing strategies.
• To manage check-ins, send feedback, and review workout statistics.
• To process billing, subscription renewals, and payments.
• To communicate critical coaching announcements, schedule changes, and technical updates.
• To meet statutory tax, legal, and financial obligations.

3. GDPR Legal Bases for Processing

Under the GDPR, we process data based on the following legal foundations:

• Contractual Performance: Processing is required to deliver the coaching services you purchase.
• Consent: Explicit consent is collected for processing health metrics and receiving optional newsletters.
• Legal Compliance: To comply with financial accounting and UK tax reporting rules.

4. Data Retention

We retain your contact and coaching information only as long as you remain an active client. Following cancellation, we hold client files for up to 6 years to satisfy UK tax rules, resolve accounting inquiries, or defend liability claims, after which data is securely erased.

5. Data Sharing and Third Parties

We never sell your data. We only share essential details with GDPR-compliant sub-processors executing necessary functions:

• Stripe / Payment Processors: To handle safe transactions and recurring subscriptions.
• Coaching / Training platforms: Dedicated fitness software used to build and review training programs.
• Hosting & Email Providers: Scalable server frameworks and mailing servers delivering your files and newsletters.

6. Your Rights Under GDPR

You possess full legal rights over your personal information under data protection laws:

• Right of Access: Request a copy of all records held about you.
• Right to Rectification: Ask us to correct inaccurate or incomplete details.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your records under certain conditions.
• Right to Object / Restrict: Oppose marketing communication or limit specific data processing workflows.
• Right to Withdraw Consent: Revoke consent at any time for health-tracking parameters.

7. Cookies

Cookies are small data files placed on your browser to optimize site speed, authenticate sessions, and track navigation. You can adjust your browser settings or select preferences via our privacy consent banner to block optional cookies, though certain functional aspects of the site may lose utility.

8. Contact Information

For data access requests, corrections, or general compliance questions, please contact our Data Protection representative:
Email: info@blonlinecoaching.com